Check-out time is before 10:00AM - late check outs are sometimes available and subject to availability.
- Quiet hours are from 10:00 PM to 8:00 AM. During this time, please avoid loud music, TV, loud conversations, or having visitors.
- Pets must be kept on a leash at all times in common areas, elevators, and hallways
- Overnight visitors must be registered with Guest Services
Level is a non-smoking property, including all patios and terraces. We request that guests leave the property to smoke at are at a minimum of 6 feet from any doors. Please note there is a fine of $500 per incident for non-compliance.
Parking can be arranged directly through Guest Services and is subject to a fee ($30 per night for short-term and $300 for monthly)
Unfortunately, we do not have complimentary hourly visitor parking onsite. We can offer nightly parking at the rate of $30/day or alternatively there is street parking available in the area.
Yes, we have EV chargers available for all guests to use located on P1 in stalls 1-4. You will need to download the SWTCH App and create an account to use the chargers.
Fitness Center: P1
Steam and Sauna: P1
Pool and Hot Tub: 6th Floor
Patio and BBQ’s: 6th Floor
We have complimentary bike storage located on P1. Please see Guest Services to have your access updated. Kindly note we require all bikes be locked and in operating condition to be stored in the bike room. Bikes are not permitted to be taken into suites or stored on patios.
Yes. Please ensure that your full name and suite number are included. When mail and/or packages are received, our Guest Services team will contact you to pick them up at the front desk.
The first month's rent (or 30 days of rent) will be collected at check in. We then require rent to be paid on or before the 1st of each month by visiting Guest Services and making the payment directly. We accept payments via Credit Card, Debit Card or certified bank draft.
We have on-site maintenance 7 days a week from 7:30am to 7:30pm to assist guests will any maintenance issues within their suite. To report an issue please feel free to call using your in-suite phone, text (604-373-0621) or email guestservices@stayinglevel.com. Please include your suite number and any relevant details. Kindly note that the team may prioritize some issues over others, but we will usually attend to your suit within the same day the issue is reported.
Yes, we offer laundry and dry-cleaning services through our Partner, Dressed in Blue. There is a laundry bag and form in your closet. Kindly drop it at Guest Services for 48-hour service. If you require emergency service, please contact Guest Services to see if they can accommodate.
No! However, our housekeeping team does appreciate it if any excessive garbage or recycling is removed prior to departing. If suites are left in an extreme state of disarray, additional cleaning fees may be charged to cover the extra work required to restore the room to its original condition.
Level guests can bring two visitors at a time to use the amenities. Please note that the guest must always accompany the visitor while using any of our amenities.
Our Guest Services team can assist. Please visit Guest Services with a valid piece of photo ID. Kindly note there is a replacement fee of $25 for lost or broken fobs.
- In the case of any major emergency, we recommend calling the local emergency service line (911) or dialing the 'Emergency' button on the in-suite phone. In case of a fire please follow the emergency exit signs located on each floor at the elevator.
- Guest Services is also available 24/7 in the event of a non-urgent emergency to assist.
If you need to make any changes to your reservation, please contact Guest Services. If you booked your reservation though a third-party booking agency (Expedia, Booking.com, AirBnb) you will need to contact them directly to make any changes.
