What is included in my bi-weekly housekeeping service?
- Housekeeping will enter your suite bi-weekly. During your service, they will change all linens, replace your towels, clean the bathroom and living areas, and refresh your basic amenities such as toilet paper, garbage bags, and facial tissues.
- Housekeeping will be disposing of all your garbage and recycling that is placed in the proper bin.
- Please also be mindful that our team will only clean around your belongings, so to ensure the most effective service, please put as many items as possible away prior. We also ask that you kindly ensure there is no "Do Not Disturb" sign on your door on your housekeeping day.
- Dirty dishes left in the sink will not be washed or loaded. If you load your dishwasher prior to the team will unload it.
Where is the garbage and recycling?
The garbage and recycling room is located on P1. All garbage can be disposed of inside the compactor. Please read the signage on each container and separate recycling accordingly. Please note fines can occur for contaminating the containers.
How do I operate the safe?
You need to set up a code first. Type in 4 digits followed by the # key. To unlock, type in the same 4 digits, and it will unlock automatically.
What is the WiFi network and password?
- Network: Level Richards Guest
- Password: Charleson
How can I access Netflix or TV apps?
All our units have smart TVs and Netflix app is pre-installed. Simply log into your account and remember to log out on your day of departure.
How do I use the in-suite appliances?
Please see all in-suite appliances instructions here.
